Applications are invited for all candidates to fill the IT SUPPORT SPECIALIST Job opening at the Board PAC (Pvt) Ltd

We are looking for dynamic, passionate individuals to join our internationally growing team which is working towards making history of becoming the leading Board Automation solution globally.
We can assure you that the experience you will gain will be unparalleled … If you are ready for a challenging and exciting career path, we invite you to take a moment to look into this opportunity.


BoardPAC is a globally commended multinational that provides board meeting automation solutions to over 50,000 users across the international sphere. With a presence in over 20 countries, we serve a host of fortune 500 companies across the world.

Do you have what it takes to …

• Responsible for all customer release deployment and upgrades.
• Providing technical resolutions and support for all the customer requests, on Windows, Apple iOS, Android, Windows Servers, and other cloud platforms.
• Answering the support queries/ Technical requests via phone/ remotely and email.
• Interact and support the regional sales team on presales and post-sales activities.
• Deployment of software in the client environment and on-site visit if required (Sri Lanka and Overseas).
• Maintaining a high degree of customer service for all support queries.
• Taking ownership of user problems and being proactive when dealing with user issues.
• Weekend and out-of-hours working necessary depending on business requirements.

Skills & Experience we expect …

• University Degree in IT, Computer Systems or Networking or a related area is highly desirable.
• Previous minimum of 2 years working experience in Application support or relevant is desired, but others who are enthusiastic about the position may apply.
• Knowledge of AWS/ Azure or other cloud provider configurations.
• Knowledge of Microsoft Server/ MS SQL database/ Desktop.
• Knowledge of Dockers/ Kubernetes / IIS Servers/ Application hosting and troubleshooting.
• Good knowledge of Network concepts, Application security, and System architectures.
• Operating systems, Network peripherals configuration, Apple iOS, and Android OS.
• Ability to travel overseas at short notice for a client site.
• Experience in working in a team-oriented, collaborative environment.

We can assure you that the experience you will gain will be unparalleled. If you are ready for a challenging and exciting career path, we Invite you to take a moment to look Into this opportunity.

Please mention “IT Support Specialist” in the subject line.