Applications are invited for all candidates to fill the IT Support Manager Job opening at the Manpower Sri Lanka

One of our prestigious Clients’ who is a leading UK based Offshore Service Provider is looking for an experienced “IT Support Manager” to work in their Colombo office immediately.

ROLES & RESPONSIBILITIES

  • Assessing the technical needs of staff or clients.
  • Establishing and maintaining strong relationships across teams and with staff/clients.
  • Measure service satisfaction levels.
  • Managing and upholding the troubleshooting escalation process.
  • Managing hardware and software.
  • Resolving system and application issues.
  • Assisting with IT equipment sourcing and budgeting.
  • Occasionally working with third parties to rectify issues.
  • Identifying gaps in the support process and amending it accordingly.

QUALIFICATIONS & EXPERIENCES

  • Degree in IT, Management or relevant field.
  • Minimum 1-2 years’ experience in a Leadership role.
  • At least 2-3 years’ experience working in a 1st or 2nd line IT Support role.
  • Experience in Customer Service is a must.
  • Excellent software knowledge, including: Microsoft products, MS SQL, Exchange, and Apple iOS system.
  • Excellent knowledge of networking protocols and components.
  • Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop systems.
  • Excellent communication skills in both written and spoken English.
  • Good interpersonal skills.
  • Good problem-solving skills.
  • Critical thinking.
  • Ability to function effectively in a busy, team oriented environment.
  • Ability to work well under pressure.
  • Patience & Persistence.

PREFERRED

  • Streamlining and Automation of Softwares.
  • Problem Solving – Able to spot problems in our operations and use IT to make things quicker and more efficient.
  • Be involved in integrations with our software partners.
  • Have a good grasp of things like EDI, VBA Coding etc.
  • Have a good understanding of various things these technologies can solve.
  • It would be a great added bonus if you actually know things like VBA and this would really make you stand out.
  • Assist in strategizing things within the business to optimise workflow, turn over etc.
  • Report straight to directors and cooperatively make decisions for the above.
  • Able to learn our operations from bottom up in order to help understand and solve issues.
  • Occasionally fill in the operational role and could have to do certain tasks like: Customer Service, Purchase Order Processing etc. (Only when short-staffed)

HOW TO APPLY

If you are interested, please send your CV via Apply Now.