Applications are invited for all candidates to fill the Associate IT Support Engineer Job Opening at Infor

Responsibilities

  • Installation, set-up of hardware and software in end user workstations and laptops.
  • Resolving hardware, software issues & plus maintain inventories accordingly.
  • Administration and support of multiple internal and SaaS based applications and platforms.
  • Consulting with end-users to determine needs and providing user assistance and training.
  • Coordinating with multiple Vendors on purchasing of IT Hardware & other solutions
  • Maintaining and Managing various critical system such as NVR, Access Control system, Environment monitoring system etc.,
  • Brainstorm on suggestions & ideas to further improve efficiency on day-to-day activities by using different tools & applications
  • Working on evening shifts in order to provide real-time support to our Global offices

Qualifications

  • A Bachelors degree, with a technical major such as Electronics/Electrical Engineering or Computer Science.
  • 2 years of IT experience, including IT Services administration, Windows client OS (Windows 7/Windows10) experience including active directory admin duties.
  • Knowledge of network architectures and data communication protocols including: TCP/IP, DNS, DHCP, VOIP.
  • Basic understanding in Windows Server environments (Server 2012 & 2016) and active directory admin duties.
  • Experience in installing, testing & troubleshooting MAC OS related applications & supporting Microsoft Office product suite.
  • Previous hands-on experience with MS Office 365 product suite is an added advantage.
  • Microsoft certification is a plus.
  • Good communication skill is required